At VS Servis 1 Ltd., we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, engage with our services, or make a purchase from us. By accessing our website or using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of personal data, including:
- Personal Identification Information: Name, email address, phone number, shipping address, billing information.
- Transactional Data: Details about your purchases, including order history and payment information.
- Website Usage Data: IP address, browser type, operating system, and pages visited on our website, collected via cookies or similar tracking technologies.
- Marketing Preferences: Your preferences regarding receiving promotional offers and marketing communications.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To Process Orders: To fulfill your orders, manage payments, and deliver products.
- Customer Support: To provide customer service and respond to inquiries or requests.
- Marketing Communications: To send you promotional materials, updates on new products, and personalized offers (only if you have opted to receive such communications).
- Website Improvement: To enhance the functionality, design, and content of our website based on usage patterns and preferences.
- Legal Compliance: To comply with legal obligations and protect against fraud, security threats, or other harmful activities.
3. Data Protection and Security
We take the security of your personal data seriously. We implement a variety of security measures to maintain the safety of your personal information, including encryption, secure servers, and access controls. However, no method of data transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand user behavior, improve site functionality, and offer personalized content and advertisements. You can manage your cookie preferences through your browser settings, but disabling cookies may limit some features of our website.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers and partners who assist us in operating our business, including:
- Payment Processors: To securely process payments.
- Shipping Partners: To deliver your orders.
- Marketing Partners: To send promotional emails or offers (only if you’ve opted in to receive such communications).
We may also disclose your information if required by law or to protect our rights or the safety of others.
6. Your Rights
You have the following rights regarding your personal data:
- Access and Correction: You may request access to the personal data we hold about you and request corrections or updates.
- Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
- Opt-Out: You can opt-out of receiving promotional emails or marketing communications at any time by clicking the “unsubscribe” link in our emails.
- Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at the email address provided below.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
VS Servis 1 Ltd.
Bulgaria, Sofia, Iskar District, Block 183, Entrance 1
Email: payments@qvlw.com
Phone: +359894911417
By engaging with our services or using our website, you acknowledge and agree to the terms of this Privacy Policy.