Refund and Returns Policy

At VS Servis 1 Ltd., we strive to ensure that every customer is completely satisfied with their purchase. However, we understand that there may be situations where a refund is necessary. This policy outlines the process for requesting a refund and the conditions that apply.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • Damaged or Defective Products: If the product you received is damaged, defective, or does not match the description, you are eligible for a full refund or replacement.
  • Incorrect Orders: If you receive an incorrect item due to our error, we will provide a refund or exchange at no additional cost to you.
  • Non-Engraved or Custom Products: If you purchased a non-customized or non-engraved item and wish to return it, we will consider a refund request if the item is returned in its original, unused condition within 14 days of receiving the product.

Please Note: Customized or engraved products, unless defective or incorrect, are not eligible for refunds.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to us within 14 days of receiving your order. Please email us at payments@qvlw.com or call us at +359894911417 with your order number and the reason for your refund request.
  2. Return the Item: If your refund request is approved, you will be asked to return the product in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
  3. Refund Process: Once we receive the returned item and confirm its condition, we will process your refund to the original payment method. Refunds may take up to 10-14 business days to appear on your account, depending on your bank or payment provider.

3. Non-Refundable Items

The following items are not eligible for a refund:

  • Customized, personalized, or engraved jewelry (unless damaged or incorrect).
  • Sale or clearance items.
  • Items that have been worn, altered, or damaged by the customer.

4. Exchanges

If you prefer to exchange an item for a different size, color, or style, please contact us at payments@qvlw.com or +359894911417 to discuss your options. Exchanges are subject to availability and are handled on a case-by-case basis.

5. Refund Timeframe

Refunds will be processed once the returned item is received and inspected. We aim to complete all refunds within 7-10 business days after receiving the return. However, please allow additional time for the transaction to be reflected in your account, depending on your payment provider.

6. Contact Information

For any refund-related inquiries or assistance, please contact us at:

Thank you for choosing VS Servis 1 Ltd.. We appreciate your understanding and are here to assist you with any questions regarding our refund policy.