Shipping

1. Shipping Methods & Delivery Times

We offer several shipping options to ensure that you receive your order quickly and safely:

  • Standard Shipping:
    • Delivery Time: Typically 5-7 business days.
    • Cost: Calculated at checkout based on your location.
  • Expedited Shipping:
    • Delivery Time: 2-3 business days.
    • Cost: Calculated at checkout based on your location.
  • International Shipping:
    • Delivery Time: 7-14 business days, depending on the destination.
    • Cost: Calculated at checkout based on your location and the size/weight of the order.

Please note: Delivery times are estimates and may vary due to factors such as weather conditions, customs processing, or postal delays.

2. Processing Time

Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the following business day. You will receive an email with tracking details once your order has been shipped.

3. Shipping Charges

Shipping costs are determined based on your delivery address and the shipping method you select during checkout. You can view the exact shipping cost before completing your order.

We occasionally offer free shipping promotions, which will be clearly indicated at the time of checkout.

4. International Shipping

We are happy to ship internationally. However, please note that customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend that you check with your local customs office to understand the potential charges before placing an order.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress. You can use this number to track the status of your delivery on the shipping provider’s website.

6. Address Accuracy

Please ensure that your shipping address is entered correctly when placing your order. We are not responsible for delays or lost packages due to incorrect address details. If you notice any errors in your shipping address after placing an order, please contact us immediately at payments@qvlw.com or +359894911417 to correct the information.

7. Shipping Restrictions

We currently do not ship to P.O. Boxes or certain remote areas. If you are located in a restricted shipping area, we will notify you and work with you to find a solution.

8. Lost or Damaged Shipments

While we make every effort to ensure that your items are shipped securely, if your order is lost or damaged during shipping, please contact us immediately. We will assist you in filing a claim with the shipping carrier and work to resolve the issue as quickly as possible.

If you receive a damaged product, please contact us within 48 hours of delivery, and we will guide you through the process of returning or replacing the item.

9. Customer Support

If you have any questions or concerns regarding shipping, please contact us:

Thank you for choosing VS Servis 1 Ltd.. We value your business and are dedicated to ensuring your order arrives promptly and in perfect condition..