1. Introduction
These Terms and Conditions govern your access to and use of the website www.qvlw.com (the “Website”), including any content, functionality, and services offered through the Website. By accessing or using our Website, you agree to comply with these Terms and Conditions.
2. Account Registration
- Creating an Account: To make purchases, sign up for services, or access specific features of the Website, you may be required to create an account. You agree to provide accurate, complete, and current information when registering.
- Account Responsibility: You are responsible for maintaining the confidentiality of your account login credentials and for all activities under your account. If you believe that your account has been compromised, please notify us immediately at payments@qvlw.com.
3. Orders and Payments
- Order Placement: By placing an order on our Website, you are making an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion.
- Pricing: All prices are listed in [Currency] and may be subject to change without notice. Additional taxes, shipping fees, and handling charges may apply to your order and will be calculated at checkout.
- Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways available at checkout. By submitting your payment information, you authorize us to charge the specified amount to your selected payment method.
4. Shipping and Delivery
- Shipping Methods: We offer different shipping options as detailed in our Shipping Policy. Delivery times are estimates and may vary depending on your location and other factors.
- Shipping Charges: Shipping costs are calculated based on the shipping method and destination. Any applicable taxes, customs fees, or other charges related to shipping are the responsibility of the customer.
- Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
5. Returns, Refunds, and Exchanges
- Returns and Refunds: We want you to be satisfied with your purchase. Please refer to our Refund Policy for details on how to return items and request a refund.
- Exchanges: If you wish to exchange a product, please contact us within the return window to discuss your options. Custom and engraved items may not be eligible for exchange.
- Non-Refundable Items: Certain items, including customized, personalized, or engraved products, are not eligible for refunds unless they are defective or damaged.
6. Intellectual Property
- Ownership: All content on the Website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of VS Servis 1 Ltd. or its licensors and is protected by copyright and other intellectual property laws.
- Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not use any content from the Website for commercial purposes without express permission.
7. User Conduct
You agree not to:
- Violate any applicable laws, regulations, or third-party rights while using the Website.
- Use the Website to distribute harmful, offensive, or illegal content.
- Impersonate another person or entity or misrepresent your affiliation with any person or entity.
- Interfere with or disrupt the functionality of the Website or its services.
We reserve the right to suspend or terminate your access to the Website for any violation of these Terms and Conditions.
8. Privacy and Data Protection
Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using the Website, you agree to the terms of the Privacy Policy.
9. Disclaimers and Limitation of Liability
- Product Descriptions: We strive to provide accurate descriptions of our products, but we do not warrant that product descriptions, images, or other content on the Website are complete, accurate, or error-free.
- No Warranty: The Website and its content are provided “as is” and “as available,” without any warranties of any kind, either express or implied.
- Limitation of Liability: To the fullest extent permitted by law, VS Servis 1 Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising out of or related to your use of the Website or products purchased from us.
10. Indemnification
You agree to indemnify, defend, and hold harmless VS Servis 1 Ltd., its affiliates, directors, officers, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising from your violation of these Terms and Conditions or your use of the Website.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Bulgaria, without regard to its conflict of law principles. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Bulgaria.
12. Changes to These Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review these Terms periodically for any changes.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- Email: payments@qvlw.com
- Phone: +359894911417
- Address: Bulgaria, Sofia, Iskar District, Block 183, Entrance 1
By accessing and using the Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using the Website.